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If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase within 14 days of receipt to:
Returns Department, Canopy, 7 Sadler Gate, Derby, DE1 3NF.
We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10 days for a full refund from the date we receive the goods. Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at the store, we therefore suggest you return items using a recorded delivery service.
*Please note: items excluded from this policy are any special orders; hats; hair accessories;skincare; fragrance; edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.
If you find you need an alternative size or colour of an item that you have ordered, make a request to us via email firstname.lastname@example.org and we will let you know if the required item is available. If it is we will ship it to you free of charge, but the return of the original item(s) is still your responsibility.